GENERAL MANAGER /FITNESS DIRECTOR

General Manager / Fitness Director

Lakeshore Recreation 1177 Goderich St. Saugeen Shores, ON March 14, 2023

APPLY FOR THIS POSITION by April 2, 2023 :

email Cover Letter and Resume to generalmanager@lakeshorerecreation.com

Lakeshore Recreation is a multifaceted facility offering a variety fitness and exercise classes, yoga, spinning, weight room facilities, personal training, racquet sports, and a pro shop to members of all ages and fitness levels in the community of Saugeen Shores. We are proud to offer an all-inclusive environment in which people of all walks of life can accomplish their recreation goals at their own pace.

The General Manager / Fitness Director supervises all fitness programs and business operations including reception, scheduling, human resources, maintenance, finance, membership sales/retention, website administration, and marketing/social media.

The ideal candidate combines a personable nature, a passion about fitness, and robust management/business skills to lead a team of energetic and dedicated employees. Success in this position requires keen organizational skills, business acumen, and a customer service approach.

The position:

25 – 35 hour per week permanent position.
A competitive salary
Complimentary (plus one) membership, training and development package, pro shop discount

Qualifications/Requirements

Passion for health, fitness, and recreation
Three to five years experience in a management role - preferred (Fitness, Sports, Golf Management)
Computer Proficiency (Microsoft Suite, web page updates, social media posts) and the ability to learn systems quickly.
Strong leadership, team building and coaching skills.
Exceptional customer service and conflict resolution skills.
A hard working, enthusiastic and energetic management style!
Organization, problem solving and planning skills.
Ability to work independently as well as part of a team.

We Expect our General Manager / Fitness Director to:

make a difference in members’ lives, connecting and motivating them to reach and exceed their fitness goals
listen carefully to member requests and help to resolve any member issues and questions.
maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
cultivate a service-oriented environment that brings out the best in the instructors and team members.
recruit the best talent and keep them engaged; motivating Instructors is second nature.
build relationships to connect with members and their families. Your welcoming nature brings them back month after month for more.
lead by example and are a role model for staff members, effectively coaching and mentoring them.
establish goals, plan strategies, improve business systems, and evaluate success to meet targets.
resolve employee issues or concerns and manage progressive discipline and termination as needed.
enhance marketing efforts by ensuring that staff are aware and trained on all marketing promotions.
be future-oriented – visualizing and suggesting opportunities to expand and enhance the business and cultivate this approach with staff.
responsibly authorize expenditures and refunds.
create and utilize statistical tracking and reports to celebrate success and plan improvements (weekly, monthly, annually)
provide backup support for any employee who is absent.
exhibit exceptional phone, email, and computer skills, and always respond to enquiries promptly.
pay attention to the minute details and delegate team members to ensure that Lakeshore is a “safety first”, polished and professional operation.
multitask successfully and calmly, always keeping the big picture in mind

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest.